Will Not Power On (SmartWriter)

Step 1:  Plug charger into writer. Check to see if  the red charge light is illuminating.  If not, try another charger.  If  the charge light is still not illuminating, you may have a problem with the internal charging circuit. Call our technical support line (800.937.8228).  If the charge light is illuminating, go to Step 2.

Step 2:  Turn writer upside down.

Step 3:  Remove battery cover by pressing down cover and sliding cover forward.  Batteries should then be exposed.

Step 4:  Remove the Ni-Cad batteries and replace with 6 size C alkaline batteries such as Duracell or Energizer  (Warning: Alkaline batteries are non-rechargeable batteries.  Do not plug charger into writer while alkaline batteries are installed.  It will cause damage to writer).

Step 5: Replace battery cover. 

Step 6: Try powering up writer.  If  your writer powers up and the charge light was illuminating with the Ni-Cad batteries in Step 1, you need a new set of batteries.  If writer does not power up with the alkaline batteries, call our technical support line  (800.937.8228).  You can  order Ni-Cad batteries  on our website or call our office.  You should be able to run your writer on a new set of alkaline batteries between 8 and 12 hours before replacing batteries.

If you decide to use your writer with alkaline batteries, we recommend having a second set of alkaline batteries with you in case you receive low battery indicator.  You can then replace the batteries on your next break.